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Ordering, Shipping & Terms

Opening Orders and Re-Orders
Minimum opening orders are $150 and re-orders are $100. Orders under $100 will receive a $15 service charge.
A copy of your State Resale Certificate must be included with your opening order.


***Freight charges will not exceed 20% of the product total on orders of $350-$749 in the Continental USA.
***Freight charges will not exceed 16% of the product total on orders of over $750 in the Continental USA.

Shipping Temperature Sensitive Products
Some of our products are not tolerant to freezing temperatures, therefore, we DO NOT ship these products in freezing conditions.  We will contact you immediately if there is any issue regarding temperatures when we receive your order.  

C.O.D Orders and Residential Orders
Elki receives a fee from the freight companies for C.O.D. and Residential Orders. These fees will be billed to the customer.

No returns will be accepted w/out prior written authorization.

New account orders will be sent PPD with a Visa, MC, or prepaid check. Customers may apply for terms by completing a credit application and providing 3 credit references. Please allow 4 weeks for an open account. Terms are not automatically granted. Past Due invoices are subject to a 1.5% monthly finance charge. All returned checks due to insufficient funds will be charged a $25 fee.

Shortage or Damage
A credit or replacement will be issued for damage or shortage reported within 5 days of receiving delivery. Please hold damaged goods for 3-5 business days as UPS reserves the right to inspect. Please note any damages on the bill of lading when receiving goods.

Restocking Fee
A restocking fee and all freight charges will be applied to any orders refused or returned w/out prior written authorization.

Sample Policy
One sample for each case of like product is available at a reduced cost. All samples are marked as a sample.

Click here to find many recipes using ELKI's gourmet foods.
If you need additional demonstration and/or promo recipe ideas, please contact
ELKI's National Sales Manager at info@elki.com or 1.425.261.1002.

Product Images
To request the use of ELKI's product images, please contact Customer Service at 425-261-1002 or info@elki.com. Please allow up to 5 business days to process your request. Any reproduction of the images in our catalog or website is strictly prohibited.

For all other questions, please contact our National Sales Manager at info@elki.com or 1.425.261.1002.


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